Delivery & Returns

Delivery

IRELAND: Caketop.ie offers Free Delivery to anywhere in Ireland. Orders received up to 2pm will be processed and posted the same day. (Please allow extra time for Create Your Own Toppers as approval is needed before posting)

We do not use a courier to deliver, we use standard letter post with An Post to send out all our toppers, they will usually arrive the next working day from the day it is posted, by your postman. Very occasionally it may take 2 working days. Postal delays do occur so please plan ahead and order accordingly. Post may vary also during postal strikes and holiday times of the year.

During annual busy periods such as Christmas/New Year once the item is posted either the same day or the next working day we will not accept responsibility for postal delays. It is up to you the customer to understand there may be delays and to allow extra time for postage during these periods.

There is no post in Ireland at weekends, so toppers ordered after 2pm on a Friday are not processed and posted until Monday.

Toppers are sent in an A4 hard back envelope.

 

UK: There is an extra charge of €5.00 for delivery outside Ireland. Delivery time is generally 2-3 Working Days. But please allow time for any delays.

 

INTERNATIONAL: There is an extra charge of €7.00 for international orders. Delivery time is generally 5-7 Working Days. But please allow time for any delays.

If you have any questions regarding delivery please contact us

Late Orders

Once ordered before 2pm any day we will process and post your order. If you have taken a risk and ordered on short notice, while 99% of toppers will arrive next day however we do not guarantee that your topper will arrive in time and unfortunately can do nothing about it if it doesn’t.

However if your topper was ordered giving plenty of notice, please check first with your local post office or sorting office to ensure they have not got it, and then please contact us and we will do our best to get a replacement to you before the topper is needed.

Returns| Cancellations

At Caketop.ie we are confident that you will be happy with the quality of your images. Unfortunately due to food hygiene regulations we cannot accept returns, for any images ordered in error, change of mind or images not received in time.

Orders for Edible Images cannot be cancelled once they have been processed.

Images can only be refunded if they are damaged, or sent with the wrong wording or design, that we have incorrectly printed, if this is the case, please send us a photography of the error and a replacement will then be posted out or a refund given if there is no time to send a replacement.