Welcome to Edible Cake Toppers, Caketop.ie. The Website is designed, owned, and operated by Edible Cake Toppers, Registered in Ireland 580846.
By accessing the Website or by using any of its services, you indicate your acceptance to these Terms. If you do not agree with any or all the Terms of Use, you may not access the Website or use any of its services. Please feel free to submit any questions that you may have regarding the Terms to sales@caketop.ie
Shipping
We post toppers Monday to Friday. We are closed Saturdays, Sundays and Bank Holidays. We try to post out all orders that are placed and paid by 2pm the same day. However, we cannot guarantee this, so do allow time for delays when ordering.
We have a “Date Required by” on our orders. This is only for admin use to allow us to prioritize all orders going out. We are cannot “schedule” delivery dates. We post on receipt of the order coming into us.
Toppers are posted in a grip seal bag and then placed into a hardback (Do not Bend) A4 envelope, extra care is taken not to damage items. This should fit through a normal letterbox.
All orders are sent with An Post. Post in Ireland generally arrives the next day but can take 1-2 working days. Please allow for this. We cannot guarantee your date of delivery. All post goes via normal letter post and therefore there is no tracking number. We cannot be held responsible for extreme weather delays, postal strikes, or other issues related to An Post delivery service.
If you order a topper last minute expecting it within 1-2 working days, you are ordering at your own risk. 99% of the time toppers will arrive the next day, but we do not offer a refund if they do not.
WE NOW ALSO OFFER THE OPTION ON CHECKOUT FOR TRACKING AT AN EXTRA CHARGE, TOPPERS NORMALLY ARRIVE NEXT DAY, AND TRACKING DOES NOT GUARANTEE ARRIVAL NEXT DAY, IT CAN STILL TAKE 1-2 WORKING DAYS.
Returns and Refunds
Unfortunately, due to food hygiene regulations, we cannot accept returns, for any images ordered in error, change of mind, or images not received in time.
Since all orders are unique to the customer, ALL SALES ARE FINAL.
If we verify that we made an error your order will be reprinted and sent free of charge. Please send us an email with picture proof of the error and we will send out a replacement free of charge.
REFUNDS ARE ONLY PROVIDED IF WE HAVE MADE AN ERROR ON YOUR ORDER, WHICH IS TOTALLY OUR FAULT
If you did not read the instructionsin full before using your Edible Print and you inadvertently damage your print or cannot use it as you had planned, we cannot be held responsible.
Unfortunately, we cannot offer refunds for any delays caused by the carrier An Post or weather disruptions.
Printing
Sometimes color when printed can alter slightly to the color. If providing an image please ensure you provide a clear/photo image as the quality will be reflected in your icing sheet. I should point out that the colors may be slightly different from those on screen.
Occasionally toppers may differ slightly from the example shown on the website. All cake toppers are created and printed individually
Copyright
Please note our fee charged is for a creative service and the personalization of your product/image for one-time use. At Edible Cake Toppers | Caketop.ie we try to ensure we are not infringing any copyright protections. The majority of images we use are private and or supplied by our customers or obtained from copyright free sites. If, however you see the use of any image which you believe is protected by copyright please advise us immediately by email with details, and where relevant we will ensure it is withdrawn from use. All items are not licensed products; all character images used are free and not being sold. We DO NOT SELL or claim ownership over the character clipart or graphics; they belong to their respective copyright holders
You must have permission to use any images you send to us for printing. All printing is undertaken for your personal use and we do not accept legal responsibility for how you use and display your edible prints.
PRIVACY
Edible Cake Toppers respects your privacy. Click here to read the current privacy policy of the Website. It forms an integral part of these Terms. Given that the privacy policy may change from time to time, it is recommended that you read it periodically.
CHRISTMAS/PUBLIC HOLIDAYS/POSTAL STRIKES & EXTREME WEATHER
During Christmas, New Year, postal strikes or extreme weather conditions, or COVID19, please be aware that the shipping times may be subject to change. Will we ensure items are posted as soon as possible during these times to allow for such delays rather than using the ‘Date Required By’.
During annual busy periods such as Christmas/New Year once the item is shipped either the same day or the next working day we will not accept responsibility for postal delays based on usual shipping times. It is up to you the customer to understand there may be delays and to allow extra time for shipping during these periods.
LATE Arrival of ORDERS
The estimated time of arrival starts from the date your order was completed. You will receive a notice via email once your order has been completed.
For Irish customers, if your item hasn’t arrived on the second business day after dispatch let us know so we can send a replacement the same day. If you ordered your topper not allowing the 1-2 days for delivery there may not be time to re-send a new topper, and we do not offer refunds if the topper was ordered late, you are ordering this at your own risk.
For International Customers, if your order has not arrived on the 10th business day then contact us.
If such an event should occur please contact us as soon as you can so we can try to get a replacement out to you before the date of your event.
Goods returned to us due to non-collection, incorrect address supplied or buyer refusing delivery will not be refunded, and only offered to be re-sent at the buyer’s cost.